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Contact Us
orders@workshoecity.com
Toll-Free Phone:
1-888-538-3600
Our Street Address:
13136 NE Airport Way
Portland, OR 97230
Or... fill use this form to send us your information:
More About Work Shoe City:
We are a factory-direct work shoe company devoted solely to providing our customers with solid work boots and shoes at some of the best prices available online. We are constantly hunting down deals from our manufacturers to offer you great prices and discount deals. Occasionally, we become slightly overstocked in one or two styles. You can be sure to get an incredible deal when this happens! Check out our selection to see which shoes are currently on sale.
In addition to our regular discount sales program, we have a dedicated corporate account manager who would be happy to set up a free website for your company so you can receive even deeper discounts on safety footwear. Want to know more about this program? Send us an email through the contact form above and we'll send you the fine print.
Our Privacy Policy:
We will NEVER sell or give your personal information to anyone for any reason. You are OUR customer, and we take that relationship seriously. This site is equipped with a powerful e-Commerce tool. When you order shoes from this website, you should know that all ordering is secured through the highest possible encryption.
Work Shoe City's Pledge of Security
How can I be sure this web site is secure?
We use Verisign's Payflow Pro software to guarantee that our servers are protected. We are very pleased with the protection and service that they provide. No one on our end actually sees your credit card number -- it is transmitted securely straight to the bank. We only see the last four digits to help us identify and verify that we have the correct card on file for you. In short, your order is extremely protected.
Shipment Times & Delivery Procedures:
Please allow 6-9 days for delivery of your shoes, although you may get them sooner depending on your proximity to Portland, Oregon. (See the chart below for more exact shipping dates). We ship all orders by UPS Ground UNLESS YOU CHOOSE a faster mode of delivery in your checkout screen. You can choose 3-day Air for an extra $15 per pair. If you need your shoes faster than 3-Day Air, call our customer service line at 888-538-3600 and we'll arrange Overnight or 2nd Day Air for your order. We will also be able to tell you exactly how much the shipping costs will be.
A Note on APO SHIPPING:
We are able to ship to APO/FPO addresses, although we cannot guarantee delivery. Please let us know if you have any questions.
About Returns & Exchanges:
We offer a 30-day money-back "comfort guarantee" for any reason. If you don't think your shoes are the most comfortable work shoes you've ever had, return them within 30 days of purchase to receive a full refund. Call our customer service department at 1-888-538-3600 to receive an RA number. You cannot return a package without an RA number. Your package will be refused at the loading dock if it doesn't have a proper RA number.
If you need to exchange your shoes because they don't fit quite right, please don't wear them around for a few days before you decide to exchange them. We cannot restock shoes that have been worn outside of the house or to your workplace. If you need to exchange your shoes, please call our customer service line at 1-888-538-3600 and we'll issue you a new pair that will fit. One of our customer service staff members will issue you an RA number and help you figure out what size will be best for you based on how the current shoes fit on your feet.
UPS Tracking Chart for Work Shoe City Purchases:
When you buy shoes from us, we ask for your email address. We do this so that you will receive a UPS tracking number when your product is shipped from our warehouse. Once you have this number, you can visit the UPS TRACKING SCREEN to find out where your order is currently located.
Thank you for your understanding and patience. We appreciate you!